The After-Sales service provided by OCM ensures high efficiency over time. OCM services its customers with:
OCM FULL SERVICE 24
With OCM Full Service 24 OCM technical team is available 24/7 to solve technical and mechanical issues. By email firstname.lastname@example.org a first action is set in for a possible remote troubleshooting in real time.
If the action required is more complex, our technical team will come in the shortest time - according to the contract – to your facilities for an onsite troubleshooting.
OCM agrees with the customers customized support solutions.
MPO – REGULAR SCHEDULED MAINTENANCE
In order to ensure always the best operation and efficiency at the facilities, OCM carries out scheduled technical controls. A thorough analysis of components and a specific verification of the most sensitive elements has the aim to prevent possible technical issues that may affect productivity.
OCM MAINTENANCE PORTAL
OCM has also a web portal for technical support where customers can manage maintenance timing, actions made, open technical tickets with date/time stamp. The OCM Maintenance Portal allows customer to get data about the ongoing ticket or a historical in real time, as well as photos and action reports.
The system provides all the documentation about the equipment in the facilities, technical manuals, functional availability, maintenance sheets and CE approvals.
The access, that can be diversified, allows queries to be made by all company levels.