Customer service is one of the pillars of OCM: ensures an ongoing innovation, full safety, reduced margins of error and full efficiency, 24/7.
OCM's service portfolio provides a consistent performance along the life cycle of facilities and products.
The service included regular technical controls in order to ensure the best operation and efficiency of the facilities. A comprehensive testing of the most sensitive components and testing is made to prevent possible technical issues that may affect productivity. OCM agrees on customized support solutions with customers.
The right use of facilities and its understanding are a must to ensure the best operation and to limit downtimes. OCM offers a specialized training for the customer company in order to transfer the necessary information for a best use and system management. The basic training analyses in detail loading/unloading operations, the system performance, and its maintenance.